Uslovi korišćenja

Moonya AI · poslednje ažuriranje: 3. avgust 2026.

1. Usluga i prihvatanje uslova

Moonya AI je platforma za automatizaciju sadržaja na društvenim mrežama: AI kreiranje predloga objava i slika, vizuelni template-i, zakazivanje i objavljivanje, analitika i podržane comment-to-DM automatizacije. Preko Zernio multi-network provajdera podržavamo Instagram, Facebook, LinkedIn, Threads, TikTok, YouTube, Pinterest, Google Business i premium X. Kreiranjem naloga, prihvatanjem ovih uslova ili korišćenjem platforme zaključuješ ugovor sa nama i potvrđuješ da možeš pravno da ga zaključiš u svoje ili ime organizacije koju predstavljaš.

2. Nalog, integracije i odgovornost

Odgovoran/na si za tačnost naloga, čuvanje svojih pristupnih podataka i aktivnosti u svojim workspace-ovima.
Za objavljivanje i analitiku potreban je podržani nalog na izabranoj društvenoj mreži i dozvole koje ta funkcija zahteva. Comment-to-DM automatizacije trenutno zahtevaju odgovarajući Instagram ili Facebook nalog.
Odgovoran/na si za sav sadržaj i automatizacije koje odobriš ili uključiš, uključujući AI generisane predloge.
Korišćenje integracija mora poštovati pravila svake povezane društvene mreže i primenjive zakone.
Zabranjeni su spam, uznemiravanje, obmana, nezakonito profilisanje, zloupotreba API-ja, pokušaj zaobilaženja limita ili bezbednosti i korišćenje tuđeg naloga bez ovlašćenja.

3. AI sadržaj, tvoj sadržaj i prava trećih lica

AI izlazi mogu biti netačni, nepotpuni ili slični drugim sadržajima. Moraš ih pregledati pre objave. Ni Brain analiza, provera gramatike, template ili AI editor nisu pravni, zdravstveni, finansijski ili drugi stručni savet i ne garantuju tačnost, rezultate ili prihvatanje od strane izabrane društvene mreže.

Zadržavaš prava na svoj sadržaj i daješ nam ograničenu, neisključivu dozvolu da ga obrađujemo, čuvamo, renderujemo i prosledimo izabranim integracijama samo radi pružanja usluge. Moraš imati prava ili dozvolu za tekst, fotografije, logotipe, linkovane slike i druge materijale koje uneseš ili tražiš da obradimo. Ne smeš koristiti Moonya AI za povredu autorskih ili žigovnih prava, lažno predstavljanje, diskriminaciju, uznemiravanje, nezakonit ili obmanjujući sadržaj.

Kada pošalješ predlog nove funkcionalnosti preko feedback table, njegov naslov, opis i opcioni screenshot mogu biti prikazani drugim ulogovanim korisnicima bez tvog identiteta, radi glasanja i prikaza statusa. Bug prijava, njen screenshot i opciona tehnička dijagnostika ostaju privatni i dostupni su samo ovlašćenom Moonya admin timu. Ne šalji poverljive podatke. Dozvoljavaš nam da predlog ili prijavu koristimo, uređujemo, prevedemo i upotrebimo radi unapređenja proizvoda, bez obaveze da ih realizujemo ili platimo naknadu; tvoja postojeća prava na originalni sadržaj ostaju nepromenjena.

4. Pretplata, krediti, refundacije i otkazivanje

Naplata ide preko Stripe-a, mesečno ili godišnje, po izabranom Starter, Pro ili Agency planu. Cena, valuta, porez, interval i datum obnove prikazani u Stripe Checkout-u ili Moonya podešavanjima naplate merodavni su pre potvrde.
Pretplata se automatski obnavlja dok je ne otkažeš. Možeš je otkazati u Podešavanja → Pretplata; pristup plaćenom planu obično traje do kraja već plaćenog perioda.
Planovi imaju prikazane limite za AI kredite, AI izmene, rendere, objave, naloge, automatizacije i druge fair-use resurse. Aktuelni limit i potrošnja u aplikaciji su merodavni. Neiskorišćeni mesečni krediti se ne prenose, osim ako je izričito navedeno drugačije.
Jednokratno kupljeni top-up krediti ne ističu dok je nalog aktivan, dele se između naloga istog vlasnika i nisu prenosivi na drugo lice.
Kod odobrene refundacije, spora ili chargeback-a uklanjaju se odgovarajući krediti. Ako su već potrošeni, može nastati kreditni dug koji sledeća dopuna ili dodela kredita prvo zatvara.
Zakonska prava na odustanak ili refundaciju ostaju nepromenjena. Za grešku naplate ili zahtev kontaktiraj nas; odobrena refundacija obrađuje se preko Stripe-a i vreme knjiženja zavisi od banke.

5. Suspenzija, diskonektovanje i brisanje

Možeš diskonektovati povezanu društvenu mrežu ili obrisati pojedinačni workspace u aplikaciji. Samo brisanje workspace-a ne otkazuje pretplatu; nju možeš posebno otkazati kroz Podešavanja → Pretplata u Moonya aplikaciji. Svaki kupac je odgovoran za upravljanje svojom pretplatom i njeno blagovremeno otkazivanje; ako iz bilo kog razloga ne uspeš da otkažeš samostalno kroz aplikaciju, dužan si da nam najaviš otkazivanje najmanje 48 sati pre obnove pisanjem na support@moonya.ai. Opcija „Zatvori Moonya AI nalog“ odmah otkazuje povezanu pretplatu, briše sve workspace-e koje poseduješ i trajno zatvara korisnički nalog, uz zakonsko zadržavanje minimalnih finansijskih evidencija. Možemo ograničiti ili suspendovati pristup radi bezbednosti, neplaćanja, chargeback-a, zakonskog zahteva ili ozbiljnog/ponovljenog kršenja ovih uslova ili pravila povezane mreže. Kada je razumno moguće, obavestićemo te i omogućiti da otkloniš problem.

6. Dostupnost, spoljašnji servisi i ograničenje odgovornosti

Zernio, Stripe, AI provajderi i povezane društvene mreže mogu biti nedostupni, odbiti zahtev ili promeniti svoja pravila. Ne garantujemo neprekidan rad, određeni poslovni rezultat, rast ili da će svaka objava ili poruka biti prihvaćena i isporučena. Platforma se pruža „takva kakva jeste“ u meri dozvoljenoj zakonom.

U meri dozvoljenoj zakonom ne odgovaramo za indirektnu, posledičnu ili izgubljenu dobit nastalu korišćenjem usluge, spoljašnjim API-jima ili sadržajem korisnika. Naša ukupna odgovornost u vezi sa uslugom ograničena je na iznos koji si platio/la za Moonya AI u 12 meseci pre događaja koji je doveo do zahteva. Ograničenja ne utiču na odgovornost koja se po zakonu ne može isključiti.

7. Promene usluge i uslova

Možemo menjati funkcije, limite i ove uslove radi unapređenja, bezbednosti, troškova ili usklađenosti. O značajnim promenama uslova obavestićemo te emailom ili u aplikaciji i navesti datum primene. Kada zakon zahteva novu saglasnost, tražićemo je pre daljeg korišćenja relevantne funkcije.

8. Privatnost, merodavno pravo i kontakt

Naša Politika privatnosti opisuje obradu i brisanje podataka. Obavezna prava potrošača i druga prava koja se ne mogu ugovorom isključiti ostaju nepromenjena. Pitanja, prigovore, zahteve za refundaciju i pravna obaveštenja pošalji na support@moonya.ai. Uslugu pruža Zero Code Apps LLC, 32 N Gould St, Sheridan, WY 82801-6317, United States.

9. Celovitost uslova

Ako se neka odredba pokaže nevažećom, ostale odredbe ostaju na snazi. To što neko pravo ne sprovedemo odmah ne znači da smo ga se odrekli. Ne možeš preneti ugovor ili nalog bez našeg pristanka; mi ga možemo preneti u okviru statusne promene ili prenosa poslovanja uz očuvanje tvojih obaveznih prava.

Terms of Service

Moonya AI · last updated: August 3, 2026.

1. Service and acceptance

Moonya AI is a platform for social-media content automation: AI-assisted post and image suggestions, visual templates, scheduling and publishing, analytics, and supported comment-to-DM automations. Through the Zernio multi-network provider, we support Instagram, Facebook, LinkedIn, Threads, TikTok, YouTube, Pinterest, Google Business, and premium X. By creating an account, accepting these terms, or using the platform, you enter into a contract with us and confirm that you can legally do so for yourself or the organization you represent.

2. Account, integrations, and responsibility

You are responsible for accurate account information, safeguarding your access credentials, and activity in your workspaces.
Publishing and analytics require a supported account on the selected social network and the permissions required by the relevant feature. Comment-to-DM automations currently require an eligible Instagram or Facebook account.
You are responsible for all content and automations you approve or enable, including AI-generated suggestions.
Your use of integrations must comply with the rules of each connected social network and applicable law.
Spam, harassment, deception, unlawful profiling, API abuse, attempts to bypass limits or security, and use of another person’s account without authorization are prohibited.

3. AI content, your content, and third-party rights

AI output can be inaccurate, incomplete, or similar to other content. You must review it before publishing. A Brain analysis, grammar check, template, or AI editor is not legal, medical, financial, or other professional advice and does not guarantee accuracy, results, or acceptance by the selected social network.

You retain rights in your content and grant us a limited, non-exclusive license to process, store, render, and send it to your chosen integrations only to provide the service. You must have the rights or permission required for text, photographs, logos, linked images, and other material you provide or ask us to process. You may not use Moonya AI to infringe copyright or trademark rights, impersonate others, discriminate, harass, or create unlawful or deceptive content.

When you submit a feature request through the feedback board, its title, description, and optional screenshot may be shown to other signed-in users without your identity for voting and status display. A bug report, its screenshot, and optional technical diagnostics remain private and are available only to authorized Moonya administrators. Do not submit confidential information. You allow us to use, edit, translate, and use a request or report to improve the product, without an obligation to implement it or pay compensation; your existing rights in original content remain unchanged.

4. Subscriptions, credits, refunds, and cancellation

Billing is handled by Stripe monthly or yearly under the selected Starter, Pro, or Agency plan. The price, currency, tax, interval, and renewal date displayed in Stripe Checkout or Moonya billing settings control before confirmation.
Your subscription renews automatically until cancelled. You can cancel in Settings → Subscription; access to the paid plan normally continues through the end of the period already paid.
Plans have displayed limits for AI credits, AI edits, renders, posts, accounts, automations, and other fair-use resources. The current limit and usage shown in the application control. Unused monthly credits do not roll over unless expressly stated otherwise.
One-time top-up credits do not expire while the account remains active, are shared among accounts owned by the same person, and cannot be transferred to another person.
An approved refund, dispute, or chargeback removes the related credits. If they were already spent, a credit debt may arise and be settled first from the next top-up or credit allocation.
Mandatory cancellation and refund rights remain unaffected. Contact us about a billing error or request; approved refunds are processed through Stripe and bank posting times vary.

5. Suspension, disconnection, and deletion

You can disconnect a connected social network or delete an individual workspace in the application. Deleting a workspace alone does not cancel the subscription; you can cancel it separately through Settings → Subscription in the Moonya application. Each customer is responsible for managing their subscription and cancelling it on time; if for any reason you are unable to cancel on your own through the application, you must notify us of the cancellation at least 48 hours before renewal by writing to support@moonya.ai. “Close Moonya AI account” immediately cancels the linked subscription, deletes every workspace you own, and permanently closes the user account, subject to legally required retention of minimal financial records. We may restrict or suspend access for security, non-payment, a chargeback, a legal requirement, or a serious/repeated breach of these terms or the connected network’s rules. Where reasonably possible, we will notify you and provide an opportunity to resolve the issue.

6. Availability, external services, and limitation of liability

Zernio, Stripe, AI providers, and connected social networks may be unavailable, reject a request, or change their rules. We do not guarantee uninterrupted operation, a particular business result or growth, or that every post or message will be accepted and delivered. The platform is provided “as is” to the extent permitted by law.

To the extent permitted by law, we are not liable for indirect or consequential loss or lost profits arising from use of the service, external APIs, or user content. Our aggregate liability related to the service is limited to the amount you paid for Moonya AI in the 12 months before the event giving rise to the claim. These limits do not affect liability that cannot legally be excluded.

7. Changes to the service and terms

We may change features, limits, and these terms for improvement, security, cost, or compliance reasons. We will notify you of material changes by email or in the application and state their effective date. Where law requires renewed consent, we will request it before continued use of the relevant feature.

8. Privacy, mandatory law, and contact

Our Privacy Policy describes data processing and deletion. Mandatory consumer and other rights that cannot be waived by contract remain unaffected. Send questions, objections, refund requests, and legal notices to support@moonya.ai. The service is provided by Zero Code Apps LLC, 32 N Gould St, Sheridan, WY 82801-6317, United States.

9. Entire agreement

If a provision is found invalid, the remaining provisions continue in effect. A delay in enforcing a right does not waive it. You may not transfer the agreement or account without our consent; we may transfer it as part of a corporate change or business transfer while preserving your mandatory rights.